Support
Something not working, an idea, or a coffee you want to tell us about? Write to hello@beansip.app. We read everything.
If you're reporting a problem, tell us your phone model and what you were doing when it happened. A screenshot helps a lot.
Common questions
The scanner can't read my bag
Reading a label needs internet. Fill the frame with the label, in good light and without reflections. If it still fails, you can enter the bag by hand; everything else works the same.
How do I move my journal to another phone?
In Settings → Your data, export a backup and save the file (iCloud Drive, AirDrop, Files). On the new phone, install the app and restore that file from the same place. Restoring replaces whatever is on that phone.
Notifications don't arrive
Check that notifications for BeanSip are allowed in your phone's settings and that each reminder is on in Settings → Notifications in the app.
The suggested grind doesn't match my grinder
Choose your grinder in Settings → Grinder. Suggestions then use its scale. If yours isn't in the catalog, enter its scale by hand.
How do I delete all my data?
Your journal is only on your phone: deleting the app deletes it. If you exported backups, delete those files too.